Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown.
Payment in full is required for all accommodation upon check-in (if not prepaid in advance).
An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted.
Please note a service fee of 1.2% applies to all credit card transactions.
Bookings are subject to Victorian Government restrictions being lifted. Bookings will be automatically cancelled in the event that Victorian Government restrictions are extended beyond the booking date. Crown Melbourne requires guests over the age of 16 wishing to visit Crown Spa or stay at Crown Towers, Crown Metropol or Crown Promenade and staff working at these Crown Hotels and Crown Spa will need to be fully vaccinated. Crown Melbourne will request official proof of vaccination or medical contraindication certificate from each of these visitors upon arrival to the complex. Entry may be denied if official proof of vaccination or a medical contraindication certificate cannot be presented. If you arrive at Crown Spa or one of our hotel properties and are not fully vaccinated, your booking will be cancelled, and cancellation will result in a forfeiture of the full fee payable for your stay or spa treatment.